More Articles By Donna Hood Crecca, Contributing Editor
- Human Assets: Latin Influence
Recruiting Hispanics drives retention and supports ongoing growth at Cantina Laredo and El Chico. More - Growth Strategy: Playing Both Sides
Peter Piper redefines its pizza-and-games concept as fun for all ages as it prepares to expand beyond its core market. More - Human Assets: Better Coaches, Better Players
Fatz Cafe drives guest satisfaction and sales with a dual-focused training initiative. More - For Good Measure
Measure, measure, measure. That’s the mantra for improving service times at the 25 Taco Bell locations, which include five co-branded with Pizza Hut, operated by Federal Way, Wash.-based Northwestern Restaurants. More - Satisfaction Guaranteed
An immediate discount turns unhappy customers into loyal customers at R.J. Gator’s. More - Human Assets: Something to Talk About
Guests are treated to a story with their sandwich as Erbert & Gerbert’s employees convey the concept’s unique origins. More - Human Assets: Culture Club
Carlson Restaurants Worldwide engages its entire organization in diversity. More - Brand Tactics: LaRosa's Inside Job
LaRosa’s Pizzeria drives dine-in sales with a new look, menu and service training. More - BJ's Moves Direct to Video
BJ's combination of technology and hands-on training drives results on all fronts. More - Expediting Success at Claim Jumper
Promising hourly employees at Claim Jumper Restaurants are invited to “bridge” into management positions via the Expeditor Program. More - Advance Planning at Taco Bell
Taco Bell's succession-planning program drives work-force diversity. More - Human Assets: Pal's Interactive Education
Pal's Sudden Service combines technology with hands-on training to drive results. More - Menu Strategy: Freedom of Choice for Kids
Casual-dining chains balance healthful options with traditional favorites on children’s menus. More - Human Assets: School of Rock
Hard Rock Cafe trains nonemployees to generate revenue and recognition inside and outside the organization. More - Brand Tactics: Bruegger's Is Twice Baked
Bruegger’s adopts a new look and lunch menu as it evolves into a bakery cafe. More - Liquid Measure: Go with the Flow
O'Charley's taps drink sales by putting beverages front and center in the dining room. More - Human Assets: Setting the Course
Supported from the top but directed by the rank and file, Bertucci's diversity initiative yields results quickly. More - Human Assets: Pass the Buck
Outsourcing benefits lowers costs and drives retention for one Wendy's franchisee. More - Liquid Measure: Days of Wine & Roses
Profits pour in at Disneyland’s Napa Rose, thanks to intensive sommelier training. More - The Inside Scoop
Internal communications and surveys drive employee satisfaction at Restaurants Unlimited. More
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