Recent Posts
- To Norman Brinker
- Adios
- Hold Your Line!
- Foodservice Ups its Game
- Winning at the Restaurant Game
- If We Could Save Just One Life
- Do You Know Where Your Marketers Are?
- Eat This
- Restaurant Unicorn
- Bobby Bets Big on Burgers
Recent Comments
- JBob on The Demise of Grady's
- Adame on The Worms of Spring
- 3FFPS on The Demise of Grady's
- Chef Leo Cassidy Jr. on To Norman Brinker
- John H on The Demise of Grady's
Most Commented On
- To Norman Brinker (34)
- The Demise of Grady's (33)
- Adios (20)
- I Must Be Stupid (20)
- "Is Everything Okay?" (16)
Archives
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
Blog
Secret Menu
March 14, 2009
The fuse was lit a week ago. I was in a cab going from a Lake Tahoe conference to the airport in Reno. A beautiful drive of snowy mountains, tall trees and the occasional deer. Once out of the mountains you enter the valley and civilization. Strip centers and office complexes line the highway leading to the airport. And restaurants. Lots of restaurants. I looked to my right and saw an In-N-Out Burger just off of the highway, conveniently located near an exit. My heart starting racing.
"Look!", I said to the cab driver, "An In-N-Out Burger!" I briefly had forgotten that he told me that he makes the roundtrip drive between Tahoe and Reno 4-6 times a day.
Quickly heading off what he knew from experience was coming next he said, "You're not going to be one of those passengers who gets all excited, and then asks me to pull off the highway, and go through the drive-thru lane are you?"
"I guess not," I said. And we continued on to the airport.
I have just returned from a two-day visit to Phoenix, which also has In-N-Out Burgers. My first day there I was good. I ate in the restaurants I was there to visit, but couldn't get In-N-Out off my mind. Back in the hotel room late that evening, after sending and replying to e-mails, I went back to my car, plugged In-N- Out into the GPS and followed the directions. Fortunately they were open till 1:00 a.m. and I still had time for a leisurely three course meal (burger, fry, shake). 

If you live in California, Utah, Arizona or Nevada you know what I mean. You probably have one of the 200 In-N-Out's within a short drive from where you live (in college that would have been considered 2 hours or less). You also know what I mean when I refer to the secret menu at In-N-Out. Not the secret menu that is listed on their website as the "Not-So-Secret Menu". That is a marketing person exercising damage control by making you believe that the "whisper menu" that out-of-towners have heard about, but don't know where to find, is limited to the 6 items on the website. I mean the full-blown secret menu.
First, some background. In-N-Out Burger has a really, really, really limited menu.
Your official choices are:
· Double-Double (two patties, two slices of cheese)
· Cheeseburger (one patty, one slice of cheese)
· Hamburger (don't make me spell this one out for you)
· French Fries (one size, no choices of small, medium or large)
· Shakes (chocolate, strawberry and vanilla, and no choice of sizes)
· Fountain drinks (choice of sizes, you don't want to make Coke mad)
In-N-Out is an old-fashioned place. The burger patties are fresh, never frozen, and the fries are cut from potatoes right in front of you, and then put into the fryer. The milk shakes are made from ice cream. They are also old-fashioned in that they want to please their customers by making their food the way that they want it. And out of this, over the decades, a secret menu has evolved. It became a formalized way of doing things on an informal basis. It was a reward for being a regular customer, and made you feel like an insider.
The "Not-So-Secret" menu on the website covers the big six:
· Double Meat (no cheese)
· 3 X 3 (3 patties, 3 cheese slices)
· 4 X 4 (think for yourself on this one)
· Grilled Cheese (two slices of cheese, lettuce, tomato)
· Protein Style (burger is wrapped in leaf lettuce, no bun)
· Animal Style (mustard cooked patty, extra spread and grilled onions)
The rest of the secret menu follows:
· 2 X 4 (2 patties, four slices of cheese)
· 3 by Meat (3 patties, no cheese)
· Cheese Fries (fries with 2 slices of melted cheese)
· Animal Style Fries (fries with cheese, spread, and grilled onions)
· Flying Dutchman (2 patties, 2 slices of cheese, nothing else, no bun)
· Fries Well-Done (extra crispy, cooked longer)
· Fries Light (undercooked in my opinion)
· Neapolitan Shake (strawberry, chocolate, and vanilla mixed together)
If you order any of these items by these names, even though they do not appear on the menu, you will not only get them without question, they will appear on the printed receipt with these names. This is "Have it Your Way" on steroids. The next time you can get your cab driver to pull off of the highway for you, give the secret menu a try.
Posted by Lane Cardwell on March 14, 2009 | Comments (6)
Reader Comments
at 3/14/2009 9:46:31 PM, Sun Drenched commented:
As a native Californian I grew up with In-N-Out. They not only have great food, they have a great staff. The company has always been a leader on the people side and their people always take care of the customer. Funny how that works.
at 3/16/2009 6:40:34 AM, Sara commented:
In-N-Out is the first place I go, EVERY time I go back to California, without fail. In college, while procrastinating studying for some test or another I'm sure, I did a little 'secret menu' research myself. This is one of the most clever marketing tactics in the fast food industry...and it sure doesn't hurt that the burgers are second to none. Great blog topic!
at 3/16/2009 2:56:51 PM, Mike commented:
I was lucky enough to have In-n-Out while I was vising Vegas. Since I have been back in Louisana I have been thinking about it NON STOP! We had the animal fries and they were great. One other awesome thing to mention was that I visited a location that shares a lot with a Raising Cane's, a Louisiana staple. The two locations share the concept of a simple menu and high quality food served with great service. Check out Raising Cane's @ www.raisingcanes.com
at 3/16/2009 4:26:21 PM, Madison Jobe commented:
On moving to southern California in 1988, it took me a while to warm up to In-n-Out having grown up in Texas and only on Whataburgers! For many years now I am as loyal a follower as anyone; always on returning to CA, Las Vegas or Phoenix it's a first stop. Over time my affection for the Snyders' and many of the loyal staff has grown as strong as my appetite for a Double-Double animal style, add mustard and fries well done!
at 3/16/2009 9:50:54 PM, tenaflygirl commented:
As a healthy eater, I only usually visit when we go on road trips. Each time I plan our departure and REALLY look forward to eating the cheeseburger with grilled onions. Love the secret menu!
at 3/16/2009 10:20:20 PM, Lane commented:
I understand some of their best customers are healthy eaters. A treat for good living!

















