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Handling of Complaint Offers Good Lesson for Chain Operators
Handling of Complaint Offers Good Lesson for Chain Operators
May 3, 2006
The Washington Post’s Tom Sietsema is a great reviewer and always ready to share readers’ experiences at various restaurants. Here’s a good one, which offers a useful lesson to chain operators. Scroll to the bottom of the page to find out how a general manager at Mon Ami Gabi, a French bistro concept from Chicago-based Lettuce Entertain You Enterprises, recently handled a complaint.
Posted by David Farkas on May 3, 2006 | Comments (0)
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