Chain Leader Mobile
Log In  |  Register          Free Newsletter Subscription
Zibb
FREE subscription
Email
Print
Reprint
Learn RSS

Restaurant Design: Energy Bar

Restaurant chain Smokey Bones' redesign captures a new customer base: diverse "social starters."

By Lisa Bertagnoli, Contributing Editor -- Chain Leader, 4/1/2009

Smokey Bones' bar
1. More televisions, louder music and provocative pronouncements the chain calls “Boneisms” are meant to make Smokey Bones' bar a destination for party-loving people.
These days, there's a different feel to Smokey Bones Bar & Fire Grill—or so the Orlando, Fla.-based chain's new owners hope.

The heavy wooden timbers and four-color photos of babbling mountain brooks and snowcapped peaks, which lent the interior a lodge look, are gone. The caramel-colored wood paneling on the walls remains, but now it's covered with cheeky black-and-white photographs. Red and gray paint trims the once-plain windows; green vines hang from windowsills; and tall vases of birch branches dot the dining room.

Televisions—a hallmark of Smokey Bones' previous look—still crowd the house, but there are fewer in the dining room and more in the bar. The bar is also festooned with wry sayings (Boneisms) suspended from banners, and lighting is brighter and more flattering.

New lighting at Smokey Bones
2. Smokey Bones added softer, warmer lighting and plants to the dining room to make it feel different but not totally separate from the bar.
Overall, it's a more “kinetic” look, says architect Del McMillan of McMillan Design, based in Ontario, Canada.

Targeting a Mindset

The design changes—indeed, a total brand repositioning—are meant to appeal to a psychographic of “social starters,” a group of fun-loving Type-A personalities who like to try new things and bring their friends along for the ride. They're also meant to give diners a reason other than barbecue to go to Smokey Bones.

“Barbecue is very limiting,” says Ian Baines, president and CEO of Smokey Bones and a mastermind of the chain's 2008 purchase from Orlando-based Darden Restaurants Inc. “People crave it, but not often enough.” Plus, Baines says, he saw opportunity in the bars that are a large, and permanent, footprint at the 68 Smokey Bones.

Smokey Bones assembled a team, including McMillan and Push, an Orlando-based marketing and advertising firm, to get the repositioning started. The mandate: to play down the family aspect of the concept and play up the energy level, thus appealing to the social-starter psychographic, rather than a traditional demographic of income, age and education level.

“We want to pigeonhole people a little too tightly, putting them into an economic or age bracket,” Baines says. The social-starter psychographic “is the bull's eye,” he adds. “They get it. They're the ones making it happen.”

Floor plan of new Smokey Bones restaurant
Entry to new Smokey Bones
3. Removing the heavy timbers that were a signature of the previous design helped lighten the new Smokey Bones interior.
Losing the Lodge

The biggest design change involved removing the large timbers that were the signature of the old Smokey Bones' interior. The logs gave the restaurants a “big, heavy feeling; not as open and inviting,” says Pete Bell, Smokey Bones vice president of marketing.

The logs and mountain photos also lent a themed look to the restaurant—a look new management wanted to dispel quickly. “There was a definite desire to move away from the log cabin,” says John Ludwig, Push partner and chief executive officer. “They needed a clean separation after the purchase from Darden.”

To de-lodge the look, McMillan replaced harsh light fixtures with glowing orange pendants and highlighted the photo displays with cans and spotlights.

He outfitted the bar with more high-top tables and barstools, going so far as to elevate booths on the periphery as well.

That was key to setting the tone in the bar, Bell says. “People want to get up and move around and visit at different tables,” he explains. “If there are low tables and booths, you feel you're interrupting a guest's meal.”

Smokey Bones uses bar-height tables
4. Above. Because high tables make for easier socializing, the designers added bar-height tables and elevated the booths in the bar.

5. Below. Twig-filled planters add visual interest to the space; red and gray trim around previously unadorned windows is meant to evoke fire and smoke.
Dining room accents at Smokey Bones
To rev up the energy, McMillan festooned the walls with a collection of 225 black-and-white photos, each with a wry twist (the Statue of Liberty holds an ice-cream cone, not a torch). The photos, along with the Boneism posters (examples include “Pulled pork never gets old” and “A good dry rub enhances our meat. Stop laughing.”), add what McMillan calls “eye candy” to the interior.

Redistributing televisions also helped ramp up the energy level. Because women indicated they'd rather not watch their husbands watch TV during dinner, Smokey Bones took televisions out of the dining room but added them to the bar and also turned down the music volume in the dining room. The effect is a dining room that feels separate but not divorced from the bar.

Beyond Barbecue

The first redesigned Smokey Bones opened in Orlando in August; a second opened in Plantation, Fla., last fall. Although Baines won't be specific, he says the redesign cost in the six figures and has resulted in positive sales results at each restaurant, helping to reverse a negative sales trend.

Smokey Bones has yet to survey customers, but anecdotal evidence indicates that customers are using the restaurant for more than barbecue. An extensive menu redesign that focuses less on barbecue and more on grilled meats and seafood helps “people view us as more than just a barbecue joint,” Baines says.

On a busy night, a look at the dining room reveals the “social starter” set in action. “We're seeing bigger groups come in, people meeting after work, some of the adult social or sports clubs,” Baines says. As a result, alcohol sales at the Orlando store have increased to as much as 36 percent of sales on weekend nights.

Because social starters are by definition always looking for the next big thing, Smokey Bones added live or DJ music on Friday nights and devised Thursday-night food specials to keep them coming back.

MORE: Smokey Bones promotes each unit separately via its Web site, forcing managers to go digital.

 

Snapshot

Concept Smokey Bones Bar & Fire Grill
Location Orlando, Fla.
Ownership Barbecue Integrated Inc., an affiliate of Sun Capital Partners, Boca Raton, Fla.
Opening Day Aug. 23, 2008
Area 7,500 square feet
Seats 280
Average Check $16.20
Unit Volume $2.3 million*
Expansion Plans 5 remodels this year
*Chain Leader estimate

 

Fanning the 'Firestarters'

It takes a social starter to cater to one: That's why Smokey Bones Bar & Fire Grill has called on social-starting staffers for help during the repositioning process.

Smokey Bones' waiting area
“A big part of what we've done is on the cultural side of things,” says Ian Baines, president and CEO of Orlando, Fla.-based Smokey Bones. “We had become a bit robotic as a brand.”

Managers asked the crew to identify eight or 10 fellow employees whom they felt were “life of the party” people. These employees, a group of about 500 from the chain's 68 restaurants, were dubbed Firestarters.

Executives from both Smokey Bones and Push, its advertising and marketing agency, presented the repositioning to these Firestarters at a daylong training session.

“We connected with them, talked to them about what the brand is about and gave them responsibility to spread the culture of what we were trying to do,” Baines says. As a result, “we have 500 disciples out there to tap into, to move the revitalization of the brand along.”

Email
Print
Reprint
Learn RSS

Related Content

Related Content

 

By This Author

Reed Business Information Resource Center

Featured Company


Related Resources


Sponsored Links

 
Advertisement

More Content

  • Blogs
  • Podcasts

Blogs

  • Rate the latest TV commercials
    On the Spot

    November 16, 2009
    All the Grill Is a Stage
    Check out this fun new commercial from Benihana. According to the company, "This spot is the first execution in a campaign that presents Benih......
    More
  • David Farkas
    Dave's Dispatch

    November 13, 2009
    Quiz: Baristas in Bad Moods
    Here's another chance to test your foodservice IQ, which must pretty high since you're reading this blog in the first place. Still, ......
    More
  • View All BlogsRSS

Podcasts

  • Blake Rohrabaugh
    Bottoms Up: Drink Menu Trends at Bar Louie
    When Beverage Director Blake Rohrabaugh joined Bar Louie, in 2003, the Glenview, Ill.-based chain had just nine units. It has since added 43 and now totals 52 restaurants in 17 states. Rohrabaugh, who describes the concept as a "hip, laid-back neighborhood bar" with a 50-50 food and beverage sales mix, talks about blunting the recession with promotions, getting help from vendors and winter drink trends. Hear It Now

    Sign up for the VIP Radio Podcast RSS feed

    View All Podcasts Subscribe Now to VIP Radio and never miss an episode
Advertisements





NEWSLETTERS

Get restaurant industry news, trends and business-critical information delivered directly to your inbox!

Chain Leader Executive Briefing
Quick Service Reporter
Newsfeed
Recipes & Ideas
eBurger, eBurger
Beverage Briefing
Regional Cuisines
Noncom Niche
In Balance
R&I and Chain Leader eMarketplace
Flashnews
Service Insights
The Specifier
When to Replace
FE&S eMarketplace
HOTELS' Daily News Service
HOTELS' eMarketplace

Please read our Privacy Policy
About Us   |   Advertising Info   |   Site Map   |   Contact Us   |   FREE Subscription   |   Useful Sites   |   RSS   |   Help
© 2009 Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Use of this Web site is subject to its Terms of Use | Privacy Policy
Please visit these other Reed Business sites