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Neighborhood Watch: Keeping Locally Sourced Food Safe

Relationships and the right questions assure restaurant chains like Burgerville that buying local is a safe route.

By David Farkas, Senior Editor -- Chain Leader, 3/1/2009

Burgerville berry shakes
Supply chain experts at Burgerville worked closely to develop specs and safe handling procedures with Liepold Farms, supplier of berries for the chain's seasonal milkshakes.
Greening menus by buying local products offers operators the chance to crow about "fresh" and "natural" ingredients while lapping up the goodwill that accrues from supporting small businesses in their community. Add to that the benefits derived from reducing carbon emissions given the proximity of the food source.

"It's a great differentiator. Not many [chain] restaurants do this," says Jeff Harvey, chief executive of Burgerville, a Vancouver, Wash.-based restaurant chain that sources the majority of its products from local producers.

Yet sourcing ingredients locally raises serious food safety concerns: Are local producers properly inspected? Are they practicing sound food safety techniques in their growing fields and processing plants?

Seattle attorney Bill Marler, a well-known food-safety expert, ranks "local food and/or farmers markets" second among the most important food safety challenges this year. "Community-supported agriculture groups and food co-ops need to demonstrate knowledge and practice of food safety, and be inspected. In addition to produce and meats/fish, prepared items are currently unsupervised in some but not all locations," he writes on his blog.

Do the Right Thing

Despite the concern, the attraction of becoming known as socially conscious operator—and the ability to market that position—is hard for operators to resist given consumer interest. A survey from the National Restaurant Association shows that 70 percent of adults say they are more likely to visit a restaurant that offers locally produced food items.

Burgerville meatless burger
Meatless burgers come fully cooked and frozen from a small company in Wilsonville, Ore.
The NRA also reports roughly four in 10 full-service operators and three in 10 fast-food operators (chain and independent) say they plan to budget more on green programs. Already about a third of the QSR operators surveyed say they serve locally sourced products. The NRA says their number is growing.

Consider 39-unit Burgerville, which has hired five people in recent years to manage a supply chain infrastructure that depends heavily on local producers. About 75 percent of the quick-service chain's ingredient list is produced within a couple hundred miles from headquarters.

Harvey, who joined Burgerville as CEO five years ago, says the company first dipped its toe in local waters 13 years ago. When he arrived, he began "ramping up" the company's relationships with local vendors to make the chain distinctive. Today, Burgerville does business with 14 local vendors, which supply everything from smoked salmon to frozen yogurt.

Not all of these concerns are small and artisanal. Burgerville's french fry vendor, which happens to be located in Pasco, Wash., is one of the country's largest potato processors. Its frozen yogurt manufacturer, headquartered in nearby Portland, Ore., rang up $43 million in sales last year.

 

Snapshot

Concept Burgerville

Parent Company The Holland Inc., Vancouver, Wash.

Units 39

2009 Systemwide Sales More than $60 million (company estimate)

Average Unit Volume $1.8 million

Check Average $8

Expansion Plans 3 or 4 in 2009

Up to Snuff?

Small, artisanal purveyors, however, may spark worry that food safety standards are not as stringent as they would be in larger companies, a notion largely disabused by the recent spate of foodborne illness, which involved both industrial farms and processing plants.

Purchasing consultant Lauren Cahill-LeFranc says that small growers, particularly on organic farms, are likely to pay close attention to food safety practices. But she nonetheless advises operators to consider the whole supply chain scenario before making any purchase decisions. That would include, she adds, working with distributors who truck the product to your restaurants.

"What's the temperature chain from farmer to restaurant," Cahill-LeFranc explains. "A basic question is: Are your trucks refrigerated, and are the temperatures working?"

"That's a conversation everyone has to have, regardless of the size, regardless of location," offers Kathy Means, vice president of government affairs for the Newark, Del.-based Produce Marketing Association, which represents growers, distributors and restaurant companies. "I would ask the distributor, 'You've checked out this company's food safety program, right?' Or if you are buying it direct, then you check it out yourself."

Burgerville does. "We believe strongly that anytime we can build a relationship with a source, we feel better insofar as not only guaranteeing the safety of a product but sharing the story of a small, local producer practicing a sustainable business," explains Alison Dennis, director of supply chain. "Safety practices and process improvement opportunities are part of our ongoing supplier-relations dialog throughout the year."

Spec Duty

Burgerville purchases ground beef from a co-operative of local cattle ranches, like this one in Brothers, Ore., that maintains control of the product until it reaches the restaurants.
According to Harvey, developing those kinds of relationships required the company to bring food safety and supply chain experts on board. "We've had to hire people who are specialists in supply-chain management to go to local farmers, ranchers and berry growers and nail down the specs and the processes," he says.

It included working with the owners of Liepold Farms, a small grower in Boring, Ore., that supplies fresh strawberries, raspberries and blackberries used in the chain's seasonal milkshakes. "Alison went there and worked with leadership and spelled out the specs for our products," Harvey recalls, adding the farm ships the berries to a local processor, which turns them into slurry suitable for blending into ice cream. "She explained the condition the berries need to be in and how many twigs and leaves are acceptable."

Wait. Twigs and leaves? "Sometimes a bug or twig can get in there," Harvey notes. "It underscores the idea, 'Oh, I get it. This comes form the farm.'"

MORE: Many aspects of going green enhance, rather than compromise, food-safety programs.

 

The Environment? Meh, Say Customers

"Fresh," natural" and "sustainable" are words associated with food products from local vendors. There's also a halo of helping Mother Earth when you use ingredients produced in your community.

Yet diners no longer care about such things like they once did. A January survey by the Pew Research Center shows a 15-point decline, to 41 percent, in the number of Americans who rate the environment as a top priority. The economy now tops the list.

Not to worry. The drop in environmental concerns matches the fall after 9/11, which lasted until January 2003 before resurging as a priority from 2006 to 2008, Pew says.



Food Safety and Local Food Resources

Be FoodSafe: The FSIS magazine: A USDA publication focused on food safety measures for consumers and businesses. www.fsis.usda.gov/News_&_Events/Be_Foodsafe_Magazine/index.asp

Eat Well Guide: A search engine that allows you to find local sources for organic and natural foods. www.eatwellguide.org

Food Alliance: An eco-label program connecting commercial food buyers with ranchers and farmers that employ sustainable methods and safe food-handling practices. www.foodalliance.org

Foodborne Illness Cost Calculator: A unique way to measure the nationwide cost of lost productivity due to food poisoning. www.ers.usda.gov/Data/FoodborneIllness/

Food Safety Hub: Searchable food safety portal including government recall information. www.pageflakes.com/foodsafety

"Food Safety: Uncovering the Facts & Myths Surrounding the E. coli Outbreak of 2006": An intriguing article by a Salinas Valley grower who reveals the background details of a tragic produce-related E. coli outbreak. www.ccof.org/magazine_Fall_2007.php

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