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Research: How Green Is Your Customer?

Consumers might still be learning about what green means, but they say they are willing to pay for it.

By Mary Boltz Chapman, Editor-in-Chief -- Chain Leader, 3/1/2009

Most consumers, 82 percent, say they are still buying green products and services, even though these items sometimes cost more, according to a study by nonprofit certification organization Green Seal and marketing firm EnviroMedia Social Marketing. Half of the respondents say they are buying just as many green products now as before the economic downturn, and 19 percent say they are purchasing more.

The survey found that 21 percent of consumers say a product's reputation is the biggest factor they weigh when making purchasing decisions, followed by word of mouth and brand loyalty. Only 9 percent say green marketing is their top factor.

That may be because a third of the respondents say they don't know how to tell if a green claim is true, and only one in 10 says they trust such claims without question.

The research reports that although 87 percent of those surveyed say they recycle, the Environmental Protection Agency finds that just 33 percent of waste is diverted from landfills.

Similar Findings

Research from The Hartmann Group, a consumer marketing firm based in Bellevue, Wash., generally concurs. Its January report, "Sustainability: The Rise of Consumer Responsibility," notes 88 percent of consumers engage in "sustainable behavior," 75 percent consider environmental and social aspects when deciding what to buy, and a third are willing to pay more for those products.

The research also shows about 56 percent of consumers are familiar with the term "sustainability," up only slightly from 54 percent in 2007. Fully 71 percent say they don't know which companies follow sustainability values, and 75 percent don't know what products are sustainable. The report notes that consumers relate more to terms like "saving energy" and "hope for a better world."

 

Eating Green

Many restaurant consumers care about green ingredients and practices, according to Restaurants & Institutions' 2009 New American Diner Study. Women tend to care just a little bit more, as these data show, except where it comes to locally sourced products.

Which of the following words in a menu description would make you more likely to order an item? (percentage agreeing)

Female Male
All-natural 40.4% 35.0%
Locally sourced 23.5 24.1
Organic 23.8 21.7
Farm-raised 21.1 21.8

How important to you is buying or eating locally grown products?

Highest importance 10.0% 11.1%
Very important 20.3 18.4

How important to you is buying or eating organic products?

Highest importance 8.4% 6.7%
Very important 12.5 12.1
Source: Restaurants & Institutions' 2009 New American Diner Study

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