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Pizza Chains Are Built for Speed

Pizza chains send most of their food packing, via delivery drivers or customers.

By Mary Boltz Chapman, Editor-in-Chief -- Chain Leader, 12/1/2008

Pizza chains use of delivery and carryout
National pizza chains see a majority of pies walk out the door. Fully 43.0 percent of fast-food customers ordering pizza on their last occasion used carryout, a 21-quarter average shows; 34.1 percent, delivery; and 18.3 percent, eat-in. In comparison, of all QSR users' last occasions, 32.3 percent were carryout; 9.9 percent, delivery; 28.1 percent, eat-in; and 29.7 percent, drive-thru, according to Quick-Track, a quarterly survey by San Clemente, Calif.-based research firm Sandelman & Associates.

*Pizza chains receive 17.2 percent of all QSR occasions. And 21-quarter averages show they garner 28.8 percent of dinner occasions, 28.7 percent of carryout occasions and 82.4 percent of delivery occasions.

*Quick-service customers who ordered pizza on their last occasion were most likely to do so at dinner: 77.7 percent.A 21-quarter average reveals that 48.2 percent of all QSR users' last occasions were dinner.

*Pizza is most popular on the weekend. 28.9 percent of fast-food users who ordered pizza on their last occasion did so Friday (vs. 22.2 percent of all users' last occasions) and 17.2 percent did on Saturday (vs. 14.2 percent of all).

*According to a 21-quarter average, 39.5 percent of those who had pizza on their most recent occasion used a special deal (vs. 18.9 percent of all users). Of those who took advantage of a promotion, 38.0 percent learned about the deal from direct-mail fliers, 26.5 percent from newspapers, 17.9 percent from signs at the restaurant, and 14.4 percent from television.

*The average amount spent per person is larger for fast-food users having pizza on their last occasion: $5.63 vs. $5.14 for all users' last occasions. The average check per party is also higher ($21.27 vs. $14.02), as well as the number of diners per party (3.8 vs. 2.7).

*While 27.6 percent of all QSR users were alone on their most recent occasion, only 8.8 percent of those who ordered pizza were. Customers having pizza were more likely to be with their spouse (46.5 percent), kids (40.0 percent) or friends (20.6 percent).

 

Methodology

Customer trend data is based on the quarterly Quick-Track survey by Sandelman & Associates, a San Clemente, Calif.-based research firm. Quick-Track queries a nationally representative sample of 600 fast-food customers on a host of demographic and usage questions. The firm defines “QSR pizza-chain users” as those who have purchased food from any of the tracked pizza chains at least once in the past month. Most-recent purchase data is based on all QSR users who ordered pizza on their last occasion.

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