Pizza dominates restaurant-chain delivery, which is often weekend dinners at a discount.
By Mary Boltz Chapman, Editor-in-Chief -- Chain Leader, 6/1/2008
Delivered meals very likely include pizza, according to Quick-Track, a quarterly survey by San Clemente, Calif.-based Sandelman & Associates. A 21-quarter average shows pizza chains garnering 81.4 percent of past-month delivery occasions, while they get 17.4 percent of all past-month occasions. And 79.3 percent of respondents using delivery on their last purchase ordered pizza. So it's no surprise that delivery trends follow pizza trends.
Fully 83.0 percent of QSR users having their food delivered on their last occasion did so at dinner, a 21-quarter average shows, while 48.6 percent of all users had dinner on their last occasion.
Consumers using delivery on their last occasion were more likely than all QSR customers to use a limited-time special deal: 42.8 percent vs. 19.4 percent. Of delivery users taking advantage of a promotion, 43.1 percent learned about it through direct mail, and 24.6 percent, through the newspaper. The chart “Clipping Coupons” illustrates that the incidence of using a special deal on delivered meals has been trending down.
30.2 percent of respondents using delivery on their last occasion did so on Friday and 16.6 percent did on Saturday, according to 21-quarter averages. Of all users' most recent occasions, 22.2 percent were on Friday, and 14.2 percent were on Saturday.
Only 8.7 percent of QSR customers who had their meals delivered were alone. 43.1 percent were with their spouse; 38.0 percent, their children; and 20.9 percent, friends.
There was an average of 2.7 people per party for all QSR users' most recent occasions; that figure is 4.0 for those who used delivery on their last occasion.
The average check per person was also higher for respondents using delivery: $5.58 vs. $5.09.
Delivery makes up 5.9 percent of all fast-food occasions, according to a 21-quarter average. Drive-thru is 40.6 percent; eat-in, 30.2 percent; and carryout, 23.3 percent.
Customer trend data is based on the quarterly Quick-Track survey by Sandelman & Associates, a San Clemente, Calif.-based research firm. Quick-Track queries a nationally representative sample of 600 fast-food customers on a host of demographic and usage questions. The firm defines “QSR delivery users” as those who have purchased delivered food from a QSR chain at least once in the past month. Most-recent purchase data is based on all QSR users whose dining type was delivery on their last QSR occasion.
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