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Deals on Wheels: Delivered Meals

Pizza dominates restaurant-chain delivery, which is often weekend dinners at a discount.

By Mary Boltz Chapman, Editor-in-Chief -- Chain Leader, 6/1/2008

traffic trends meal deliveryDelivered meals very likely include pizza, according to Quick-Track, a quarterly survey by San Clemente, Calif.-based Sandelman & Associates. A 21-quarter average shows pizza chains garnering 81.4 percent of past-month delivery occasions, while they get 17.4 percent of all past-month occasions. And 79.3 percent of respondents using delivery on their last purchase ordered pizza. So it's no surprise that delivery trends follow pizza trends.

  • Fully 83.0 percent of QSR users having their food delivered on their last occasion did so at dinner, a 21-quarter average shows, while 48.6 percent of all users had dinner on their last occasion.
  • Consumers using delivery on their last occasion were more likely than all QSR customers to use a limited-time special deal: 42.8 percent vs. 19.4 percent. Of delivery users taking advantage of a promotion, 43.1 percent learned about it through direct mail, and 24.6 percent, through the newspaper. The chart “Clipping Coupons” illustrates that the incidence of using a special deal on delivered meals has been trending down.
  • 30.2 percent of respondents using delivery on their last occasion did so on Friday and 16.6 percent did on Saturday, according to 21-quarter averages. Of all users' most recent occasions, 22.2 percent were on Friday, and 14.2 percent were on Saturday.
  • Only 8.7 percent of QSR customers who had their meals delivered were alone. 43.1 percent were with their spouse; 38.0 percent, their children; and 20.9 percent, friends.
  • There was an average of 2.7 people per party for all QSR users' most recent occasions; that figure is 4.0 for those who used delivery on their last occasion.
  • The average check per person was also higher for respondents using delivery: $5.58 vs. $5.09.
  • Delivery makes up 5.9 percent of all fast-food occasions, according to a 21-quarter average. Drive-thru is 40.6 percent; eat-in, 30.2 percent; and carryout, 23.3 percent.
traffic trends meal delivery
 

Sandelman & AssociatesMethodology

Customer trend data is based on the quarterly Quick-Track survey by Sandelman & Associates, a San Clemente, Calif.-based research firm. Quick-Track queries a nationally representative sample of 600 fast-food customers on a host of demographic and usage questions. The firm defines “QSR delivery users” as those who have purchased delivered food from a QSR chain at least once in the past month. Most-recent purchase data is based on all QSR users whose dining type was delivery on their last QSR occasion.

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