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Video: Julia Stewart Works to Keep IHOP’s Turnaround Spirit Alive

IHOP Chairman and CEO Julia Stewart has been lauded for the family-dining chain's turnaround. But what happens next?

By Mary Boltz Chapman, Editor-in-Chief -- Chain Leader, 9/1/2007


Julia Stewart

IHOP Chairman and CEO Julia Stewart has been lauded for the family-dining chain's turnaround. But what happens next? Stewart discusses franchisee relationships, stretching the concept, improving customer service and more in an exclusive interview with Editor-in-Chief Mary Boltz Chapman.

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